Terms of Service

Waseela is a tool that makes appeal posts. You type the details of a donation appeal, and Waseela turns them into a picture you can download and share. If you sign in, Waseela can also suggest a draft written by AI and publish an appeal as a web page with its own link.

That is all Waseela does. It is not a charity, a fundraising organisation or a payment service, and it does not act for anyone who makes or answers an appeal.

Waseela does not verify appeals. It does not check whether an appeal is true, whether the person making it is who they say they are, whether an account belongs to the person named on it, or whether money will be used as described.

A post or appeal page made with Waseela is the statement of the person who made it. It is not a statement by Waseela, and it is not an endorsement, a recommendation or an approval.

The checks in the form, such as the IBAN checksum, only help the person making an appeal avoid a typing mistake. They do not mean that an account is real, open, or held by anyone in particular.

Donations go directly from the donor to the account or wallet shown on the post. Waseela never receives, holds, transfers or refunds money, and takes no fee or commission from any donation.

Because Waseela never has the money, it cannot reverse, trace or recover a transfer. Any problem with a payment is between the donor, the recipient and their banks or wallet providers.

You are responsible for everything you put in a post or on an appeal page, and for where you share it.

By making an appeal you confirm that what you write is true and not misleading; that the account or wallet you give belongs to you, or to someone who has allowed you to collect for them; that you have the right to share every detail you include, and the consent of anyone you name or describe, especially about their health; and that you will not describe your appeal as verified, checked or approved by Waseela.

Collecting donations can bring obligations under the law of Pakistan, including tax and the rules on collecting money for others. Those obligations are yours.

Deciding whether to send money is yours alone. Waseela has not checked anything in any appeal and is not responsible for what happens after you send money.

Before you send anything, check for yourself: call the contact, ask questions, and confirm the account details. If you are not sure, do not send money.

If you think you have been defrauded, report it to your bank and to the police. You can also ask us to take down a published appeal (section 10). We are not an investigator, and we cannot get money back.

You can make a post without an account. Signing in uses your email address: we send a one-time link to it, and opening the link signs you in. It shows that you can read that mailbox. It does not show who you are, and Waseela does not treat it as proof of identity.

You are responsible for what is done through your account and for keeping your email account secure, because anyone who can open the link in your email can sign in as you. If you lose access to that mailbox, you may lose access to your published appeals.

You must be old enough to enter a binding contract under the law of Pakistan to sign in.

If you use AI drafting, the notes you type are sent to an outside AI provider, which writes a suggested title and description (or, for a blood request, a note). The Privacy page says who the provider is and what is sent.

A suggestion can be wrong, incomplete or unsuitable. It is shown to you to edit and is never added to your appeal unless you choose to use it. Once you use it, it is your text and your responsibility.

AI drafting is limited to a number of uses per account each day. It may be changed, limited or withdrawn at any time.

A published appeal is a public web page. Anyone with its link can see it, and the link can be passed on without your knowledge.

An appeal stays live for 30 days at most. You can close it earlier and give a reason, which its closed page shows, and you can turn it back on within 30 days of closing it, for another 30 days. While an appeal is closed or erased, its link shows that it is closed, the date and the reason, instead of its details.

The same goes for a Missing or Blood post, which has its own lifetime: a Missing post lives 30 days and may be closed and turned back on like an appeal; a Blood post closes an hour after its needed-by time and is erased then, and cannot be turned back on.

Closing an appeal, or having it removed, takes it off Waseela. It cannot remove copies of the post or the page that others have already saved or shared.

You may not use Waseela to make an appeal that is false, exaggerated or invented, or to collect for a purpose other than the one you describe; to give an account or wallet you are not entitled to collect into, or to pretend to be another person, family, hospital, mosque, charity or organisation; to publish someone's private information or medical details without their consent; to publish anything unlawful in Pakistan, or anything hateful, threatening or sexual, or that targets people by religion, sect, ethnicity or gender; to raise money for anything illegal, for a proscribed organisation or for weapons, or in breach of the law on terrorism financing or money laundering; or to misuse the service, for example by automated use, by overloading it, or by getting around its limits. You may not use automated tools to send requests to Waseela in bulk, to get around its limits or bot checks, or to collect the posts it shows.

There is no report button. Anyone can ask for a published appeal to be taken down by writing to hello@waseela.help with its link and the reason.

We may close or remove any appeal, and suspend or close any account, at any time and for any reason, with or without a request or notice. We do not investigate, decide disputes, or take sides between people.

Removing an appeal does not mean it was false. Leaving an appeal up does not mean it is genuine. Neither means that we checked anything.

You keep ownership of what you write. By publishing an appeal you allow us to store it and show it at its link while it is live, and to keep it while it is closed so that you can turn it back on.

Waseela is free and is provided as it is and as available. It may be unavailable or slow, and it may contain mistakes, including in the posts and QR codes it makes. Check every post before you share it, especially the account details and what its QR codes hold.

To the fullest extent the law allows, we give no warranties of any kind, express or implied.

To the fullest extent the law allows, we are not liable for any loss arising from a donation made or not made; from an appeal that is false or misleading; from money that is misused or sent to the wrong account; from a mistake in a post, a QR code or an AI suggestion; from the service being unavailable; or from anything another person says or does.

We are not liable for indirect or consequential loss. Our total liability to you for any claim connected with Waseela is limited to the amount you have paid to use it. Nothing in these terms excludes a liability that the law does not allow to be excluded.

If someone makes a claim against us because of an appeal you made, money you collected, or your breach of these terms, you agree to cover our resulting losses and reasonable legal costs.

We may change these terms, or change or stop the service, at any time. If you keep using Waseela after a change, you accept the new terms.

These terms are governed by the laws of Pakistan, and the courts of Pakistan have jurisdiction over any dispute about them.

hello@waseela.help